Course curriculum

  • 1

    Part 1 - Introduction

    • Verbal De-escalation Introduction

    • Verbal De-escalation Introduction Transcript
  • 2

    Part 2 - Basic Boundary Setting

    • Basic Boundary Setting

    • Basic Boundary Setting Transcript
  • 3

    Part 3 - Things Never to Say to Anyone

    • 10 Things Never to Say to Anyone

    • Things Never to Say Transcript
  • 4

    Part 4 - Communication Tools

    • Communication Tools

    • Communication Tools Transcript
  • 5

    Part 5 - Recognizing Scripted Behavior

    • Recognizing Scripted Behavior

    • Transcript - Recognizing Scripted Behavior
  • 6

    Part 6 - Keeping Calm

    • Keeping Calm

    • Transcript - Keeping Calm
  • 7

    Resources

    • CPI's Top 10 De-escalation Tips

    • Reading List